Runners Series 20 Bottom Guide Roller 14mm Dia. on Steel Plate
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Delivery times: 1-2 days (Mainland UK)
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Runners Series 20 Bottom Guide Roller 14mm Dia. on Steel Plate
Runners 20-192 Series 20 Industrial 14mm Diameter Brass Bottom Guide Roller on Flat Plate
The Runners Series 20 Bottom Guide Roller 14mm Dia. on Steel Plate is designed for use with Series 20 Bottom Guide Channel to support and prevent the door for pulling away from bottom.
14mm Diameter Roller
Sold per each
DOORS NOT INCLUDED
We aim for all orders for mainland UK to be dispatched for the next working day via a 24 hour carrier (Excluding Bank Holidays and Weekends). In order to receive this, your item must be paid for before 1pm that day. Although we dispatch the goods on a 24 hour service, it is not always guaranteed.
Large Item Delivery:
All large items carry a £6 surcharge per order, as they require additional work to handle. Due to this they are also sent on a 2 working day service. We'll let you know which items this surcharge applies to before you place your order - and you'll only ever be charged once per order, no matter how many large items you buy.
Delivery charges:
| Delivery Method | Under £50 | Over £50 |
|---|---|---|
| Royal Mail 24 (1-7 Working Days) - Up to 1kg | £4.50 | Free |
| Royal Mail 24 (1-7 Working Days) - Up to 2kg | £4.95 | Free |
| Next Working Day (1-2 Working Days) | £7.95 | Free |
| Large Item Delivery (2-3 Working Days) | £14.95 | Free |
| Highlands & Islands (2-3 Working Days) | £29.95 | £29.95 |
Signing for the delivery:
All goods require a signature on delivery. In order for a smooth transaction, please provide us with an address where someone will be available to accept delivery.
Please inspect the goods on delivery prior to signing. It is your responsibility as the receiver to check all goods on delivery before signing to accept it. If on a rare occasion you receive the damaged goods you must refuse the delivery and request them to be returned to us. If damaged goods are not signed for damaged, it will be your responsibility to return them at your own cost.
If nobody is available to accept delivery:
Our carrier will attempt to deliver to your delivery address twice. Failure to deliver the goods will result in an attempted delivery card through your letter box to redelivery the next working day, collect from local depot. If you are carded twice, the goods will then be sent back to ourselves. You will then be contacted where you will have the option to arrange for a re-delivery to be made which you will be charged for.
If you choose not to collect the goods or pay for re-delivery, there will be a 2 way charge. Our carrier will charge us for trying to deliver the goods and then charge us for returning the goods. This charge will be passed onto you.
Delivery address:
All orders will be dispatched to the address on order. Any changes to the delivery address can be made at the time of order by adding a shipping address to the order at checkout or sending us a message via email. However, if this request is made after the goods have been dispatched, the change cannot be made.
Deliveries to Northern Ireland, Scotland, Highlands & Remote Islands:
A two-day service will apply to orders placed after 1pm in Scotland which contain a product over 1 metre in length. Next day delivery is not available for Scottish Highlands and some remote island areas where charge of £29.95 will apply. Please call for further details.
Outside the UK:
Deliveries to Southern Ireland will require an additional charge which needs requesting before purchasing.
At DJM Direct, your satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. Whether you need to return a product due to a fault, an error on our part, or a change of mind, we're here to make the process as smooth and hassle-free as possible.
How to Return an Item
To return an item, please follow these steps:
-
Contact Us:
Reach out to our friendly customer service team by phone at 01484 440000 or via email at info@djmdirect.com. Provide your order number and details of the item you wish to return. -
Receive Your RMA Number:
We'll provide you with a Return Merchandise Authorisation (RMA) number and detailed instructions on how to proceed. -
Download the RMA Form:
Download the RMA form. Complete the form and include it with your returned item. If you're unable to download or complete the form, our customer service team is here to help. Simply give us a call or send us an email, and we'll assist you in completing the form over the phone or provide an alternative method that suits your needs. -
Prepare Your Return:
Ensure the product is in its original packaging and in good condition. -
Return the Goods:
- Faulty or Incorrect Items: We'll arrange to collect the item from you at no additional cost.
- Change of Mind or Mistakenly Ordered: You are responsible for the return shipping costs.
- Receive Your Resolution: After we receive and inspect the item, we'll either repair, replace, or refund your purchase within 14 days using the same payment method you used for your purchase.
Types of Returns
1. Faulty or Incorrect Items
Under UK consumer law, you have the right to reject a faulty or incorrect item within 30 days of receipt for a full refund. If a fault develops within 6 months you are entitled to a repair or replacement. Should these remedies fail, you can then claim a refund.
All our factory refurbished stock is tested in the manufacturer's workshops and comes with a manufacturer-approved 6 months warranty, offering additional protection beyond your statutory rights. You may choose to contact the manufacturer directly for warranty services. However, these warranties do not replace your rights under UK consumer law, and you can still seek remedies through us as outlined above.
- Entitled to Repair or Replacement: Contact us using the general returns procedure to request a repair or replacement.
- If Repair or Replacement Fails: You may then request a refund through the same returns procedure.
2. Change of Mind or Mistakenly Ordered
If you've changed your mind or made a mistake with your order, you can return the item within 14 days of receiving it for a full refund. Follow the General Returns Procedure outlined above. You are responsible for covering the return shipping costs.
Condition of Returned Goods
To ensure a seamless return process, please return items in their original packaging to protect them during transit and maintain their resalable condition and ensure items are in good condition and free from damage beyond normal handling.
Diminished Value: You may be responsible for any loss in value if the item is not returned in a resalable condition.
Refunds
Refunds are issued using the same payment method you used for your original purchase and will be processed within 14 days of us receiving the returned goods or proof of shipment.
Please note: Shipping costs are not refundable unless the return is due to our error or a faulty product.
Need Help?
Our customer service team is always here to assist you. Whether you have questions about the return process or need help with your return, don't hesitate to get in touch:
Phone: 01484 440000
Email: info@djmdirect.com
At DJM Direct, we believe that a straightforward and empathetic returns process enhances your shopping experience and builds lasting relationships. We're committed to handling all returns with care and ensuring your satisfaction every step of the way. If you have any further questions or need additional assistance, please don't hesitate to reach out to us. We're here to help!
