Runners Series 20 Brass Bottom Guide Roller on Plate, 14mm Diameter (20-192)
Runners Series 20 Brass Bottom Guide Roller on Plate, 14mm Diameter (20-192)
- 14mm Brass Roller
- Prevents Door Pull-Away
- Steel Plate Fixing
- Essential Series 20 Companion
Runners Series 20 Brass Bottom Guide Roller on Flat Steel Plate, 14mm Diameter (20-192)
Keep your Series 20 sliding doors securely on track with the Runners Brass Bottom Guide Roller. This compact, fixed-to-door component runs within the bottom guide channel, stopping doors from pulling away or swinging at the base for safe, smooth, and controlled sliding.
Key Features
14mm Brass Roller
Smooth-rotating brass roller on a steel mounting plate reduces friction within the bottom guide channel, helping doors glide effortlessly along their track.
Prevents Door Pull-Away
Sits within the bottom guide channel to stop the base of the door from swinging outward, keeping the door aligned and improving safety during operation.
Steel Plate Fixing
Mounted on a flat steel plate for straightforward fixing to the bottom edge of the door, with a design suited to standard Series 20 door thicknesses.
Essential Series 20 Companion
Designed to be used together with the Series 20 Galvanized Steel Bottom Guide Channel - this pairing completes your lightweight sliding door system up to 90kg.
Dimensions and Specifications
Compatible with: Series 20 Sliding Door System, 90kg. | Roller Diameter: 14mm.
| Model No | 20-192 |
| Brand | Runners |
| Diameter | 14mm |
| Material | Steel |
| Roller Material | Brass |
We're committed to getting your order to you as quickly and efficiently as possible. Here's how our delivery process works:
Delivery Information
Mainland UK Delivery
We aim to dispatch all mainland UK orders for next working day delivery using a 24-hour courier service (excluding weekends and Bank Holidays). To qualify for same-day dispatch, your order must be paid for before 1pm.
Please note: While we use a 24-hour delivery service, this is not guaranteed and delays can occasionally occur due to courier circumstances beyond our control.
Extended Delivery Areas & Oversized Items
Deliveries to Northern Ireland, Scotland, Highlands, and Remote Islands are sent via a 48-hour delivery service.
Items that are over 30kg in weight or longer than 1.2 metres will also be shipped on a 2-working-day service due to handling requirements.
Some large or heavy items are not eligible for delivery outside mainland UK or to the Highlands. We will notify you at checkout if this applies to your order.
At DJM Direct, your satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. Whether you need to return a product due to a fault, an error on our part, or a change of mind, we're here to make the process as smooth and hassle-free as possible.
How to Return an Item
To return an item, please follow these steps:
-
Contact Us:
Reach out to our friendly customer service team by phone at 01484 440000 or via email at info@djmdirect.com. Provide your order number and details of the item you wish to return. -
Receive Your RMA Number:
We'll provide you with a Return Merchandise Authorisation (RMA) number and detailed instructions on how to proceed. -
Download the RMA Form:
Download the RMA form. Complete the form and include it with your returned item. If you're unable to download or complete the form, our customer service team is here to help. Simply give us a call or send us an email, and we'll assist you in completing the form over the phone or provide an alternative method that suits your needs. -
Prepare Your Return:
Ensure the product is in its original packaging and in good condition. -
Return the Goods:
- Faulty or Incorrect Items: We'll arrange to collect the item from you at no additional cost.
- Change of Mind or Mistakenly Ordered: You are responsible for the return shipping costs.
- Receive Your Resolution: After we receive and inspect the item, we'll either repair, replace, or refund your purchase within 14 days using the same payment method you used for your purchase.
Types of Returns
1. Faulty or Incorrect Items
Under UK consumer law, you have the right to reject a faulty or incorrect item within 30 days of receipt for a full refund. If a fault develops within 6 months you are entitled to a repair or replacement. Should these remedies fail, you can then claim a refund.
All our factory refurbished stock is tested in the manufacturer's workshops and comes with a manufacturer-approved 6 months warranty, offering additional protection beyond your statutory rights. You may choose to contact the manufacturer directly for warranty services. However, these warranties do not replace your rights under UK consumer law, and you can still seek remedies through us as outlined above.
- Entitled to Repair or Replacement: Contact us using the general returns procedure to request a repair or replacement.
- If Repair or Replacement Fails: You may then request a refund through the same returns procedure.
2. Change of Mind or Mistakenly Ordered
If you've changed your mind or made a mistake with your order, you can return the item within 14 days of receiving it for a full refund. Follow the General Returns Procedure outlined above. You are responsible for covering the return shipping costs.
Condition of Returned Goods
To ensure a seamless return process, please return items in their original packaging to protect them during transit and maintain their resalable condition and ensure items are in good condition and free from damage beyond normal handling.
Diminished Value: You may be responsible for any loss in value if the item is not returned in a resalable condition.
Refunds
Refunds are issued using the same payment method you used for your original purchase and will be processed within 14 days of us receiving the returned goods or proof of shipment.
Please note: Shipping costs are not refundable unless the return is due to our error or a faulty product.
Need Help?
Our customer service team is always here to assist you. Whether you have questions about the return process or need help with your return, don't hesitate to get in touch:
Phone: 01484 440000
Email: info@djmdirect.com
At DJM Direct, we believe that a straightforward and empathetic returns process enhances your shopping experience and builds lasting relationships. We're committed to handling all returns with care and ensuring your satisfaction every step of the way. If you have any further questions or need additional assistance, please don't hesitate to reach out to us. We're here to help!