Gatemate Premium Long Throw Lock - Double Locking

How to Return an Item

To return an item, please follow these steps:

1. Contact Us:
   Reach out to our friendly customer service team by phone at 01484 440000 or via email at info@djmdirect.com. Provide your order number and details of the item you wish to return.
2. Receive Your RMA Number:
   We'll provide you with a Return Merchandise Authorisation (RMA) number and detailed instructions on how to proceed.
3. Download the RMA Form:
   Download the RMA form. Complete the form and include it with your returned item. If you're unable to download or complete the form, our customer service team is here to help. Simply give us a call or send us an email, and we'll assist you in completing the form over the phone or provide an alternative method that suits your needs.
4. Prepare Your Return:
   Ensure the product is in its original packaging and in good condition.
5. Return the Goods:
   • Faulty or Incorrect Items: We'll arrange to collect the item from you at no additional cost.
   • Change of Mind or Mistakenly Ordered: You are responsible for the return shipping costs.
6. Receive Your Resolution: After we receive and inspect the item, we'll either repair, replace, or refund your purchase within 14 days using the same payment method you used for your purchase.

Types of Returns

1. Faulty or Incorrect Items

Under UK consumer law, you have the right to reject a faulty or incorrect item within 30 days of receipt for a full refund. If a fault develops within 6 months you are entitled to a repair or replacement. Should these remedies fail, you can then claim a refund.

All our factory refurbished stock is tested in the manufacturer's workshops and comes with a manufacturer-approved 6 months warranty, offering additional protection beyond your statutory rights. You may choose to contact the manufacturer directly for warranty services. However, these warranties do not replace your rights under UK consumer law, and you can still seek remedies through us as outlined above.

• Entitled to Repair or Replacement: Contact us using the general returns procedure to request a repair or replacement.
• If Repair or Replacement Fails: You may then request a refund through the same returns procedure.

2. Change of Mind or Mistakenly Ordered

If you've changed your mind or made a mistake with your order, you can return the item within 14 days of receiving it for a full refund. Follow the General Returns Procedure outlined above. You are responsible for covering the return shipping costs.

Condition of Returned Goods

To ensure a seamless return process, please return items in their original packaging to protect them during transit and maintain their resalable condition and ensure items are in good condition and free from damage beyond normal handling.

Diminished Value: You may be responsible for any loss in value if the item is not returned in a resalable condition.

Refunds

Refunds are issued using the same payment method you used for your original purchase and will be processed within 14 days of us receiving the returned goods or proof of shipment.

Please note: Shipping costs are not refundable unless the return is due to our error or a faulty product.

Need Help?

Our customer service team is always here to assist you. Whether you have questions about the return process or need help with your return, don't hesitate to get in touch:

Phone: 01484 440000
Email: info@djmdirect.com

At DJM Direct, we believe that a straightforward and empathetic returns process enhances your shopping experience and builds lasting relationships. We're committed to handling all returns with care and ensuring your satisfaction every step of the way. If you have any further questions or need additional assistance, please don't hesitate to reach out to us. We're here to help!