Dellonda Freestanding Gas Patio Heater with Cover 13kW, Stainless Steel (DG221)
Dellonda Freestanding Gas Patio Heater with Cover 13kW, Stainless Steel (DG221)
- FREESTANDING STYLE - The burner head is positioned approximately 2.2m off the ground and the metal reflector directs radiation downwards and outwards.
- ADJUSTABLE HEAT - Variable temperature output controls and a fully enclosed propane gas cylinder chamber with safety tip over switch.
- STURDY CONSTRUCTION - Made with strong, rugged materials for constant sustained use to ensure this will last a long time.
- VERSATILE - Excellent heat output for outdoors, suitable for cafes, restaurants, terraces, wedding receptions or just simply your garden.
- ACCESSORIES INCLUDED - Supplied with wheels for easy manoeuvrability, a weatherproof, water-resistant cover, a 27mm regulator and hose assembly for use with propane patio gas bottles.
Dellonda Freestanding Propane Gas Outdoor Garden Tower Patio Heater Warmer with Wheels & Cover, 13kW (44,350 BTU/hr), Stainless Steel (DG221)
The burner head is positioned approximately 2.2m off the ground and the metal reflector directs radiation downwards and outwards. Variable temperature output controls and a fully enclosed propane gas cylinder chamber with safety tip over switch. Made with strong, rugged materials for constant sustained use to ensure this will last a long time. Excellent heat output for outdoors, suitable for cafes, restaurants, terraces, wedding receptions or just simply your garden. Supplied with wheels for easy manoeuvrability, a weatherproof, water-resistant cover, a 27mm regulator and hose assembly for use with propane patio gas bottles.
- FREESTANDING STYLE - The burner head is positioned approximately 2.2m off the ground and the metal reflector directs radiation downwards and outwards.
- ADJUSTABLE HEAT - Variable temperature output controls and a fully enclosed propane gas cylinder chamber with safety tip over switch.
- STURDY CONSTRUCTION - Made with strong, rugged materials for constant sustained use to ensure this will last a long time.
- VERSATILE - Excellent heat output for outdoors, suitable for cafes, restaurants, terraces, wedding receptions or just simply your garden.
- ACCESSORIES INCLUDED - Supplied with wheels for easy manoeuvrability, a weatherproof, water-resistant cover, a 27mm regulator and hose assembly for use with propane patio gas bottles.
- DIMENSIONS (W x H) - 85 x 220cm. Maximum Gas Bottle Size (W x H): Ø32.5 x 70cm.
| Model No | DG221 |
| Brand | Dellonda |
| Dimensions (W x H) | 85 x 220cm |
| Fuel | Propane |
| Fuel Consumption | 945g/hr |
| Heated Area | 10m² |
| Maximum Gas Bottle Size (W x H) | Ø325 x 700mm |
| Output | 44,350Btu/hr (13kW) |
| Weight | 16.00kg |
We're committed to getting your order to you as quickly and efficiently as possible. Here's how our delivery process works:
Delivery Information
Mainland UK Delivery
We aim to dispatch all mainland UK orders for next working day delivery using a 24-hour courier service (excluding weekends and Bank Holidays). To qualify for same-day dispatch, your order must be paid for before 1pm.
Please note: While we use a 24-hour delivery service, this is not guaranteed and delays can occasionally occur due to courier circumstances beyond our control.
Extended Delivery Areas & Oversized Items
Deliveries to Northern Ireland, Scotland, Highlands, and Remote Islands are sent via a 48-hour delivery service.
Items that are over 30kg in weight or longer than 1.2 metres will also be shipped on a 2-working-day service due to handling requirements.
Some large or heavy items are not eligible for delivery outside mainland UK or to the Highlands. We will notify you at checkout if this applies to your order.
At DJM Direct, your satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. Whether you need to return a product due to a fault, an error on our part, or a change of mind, we're here to make the process as smooth and hassle-free as possible.
How to Return an Item
To return an item, please follow these steps:
-
Contact Us:
Reach out to our friendly customer service team by phone at 01484 440000 or via email at info@djmdirect.com. Provide your order number and details of the item you wish to return. -
Receive Your RMA Number:
We'll provide you with a Return Merchandise Authorisation (RMA) number and detailed instructions on how to proceed. -
Download the RMA Form:
Download the RMA form. Complete the form and include it with your returned item. If you're unable to download or complete the form, our customer service team is here to help. Simply give us a call or send us an email, and we'll assist you in completing the form over the phone or provide an alternative method that suits your needs. -
Prepare Your Return:
Ensure the product is in its original packaging and in good condition. -
Return the Goods:
- Faulty or Incorrect Items: We'll arrange to collect the item from you at no additional cost.
- Change of Mind or Mistakenly Ordered: You are responsible for the return shipping costs.
- Receive Your Resolution: After we receive and inspect the item, we'll either repair, replace, or refund your purchase within 14 days using the same payment method you used for your purchase.
Types of Returns
1. Faulty or Incorrect Items
Under UK consumer law, you have the right to reject a faulty or incorrect item within 30 days of receipt for a full refund. If a fault develops within 6 months you are entitled to a repair or replacement. Should these remedies fail, you can then claim a refund.
All our factory refurbished stock is tested in the manufacturer's workshops and comes with a manufacturer-approved 6 months warranty, offering additional protection beyond your statutory rights. You may choose to contact the manufacturer directly for warranty services. However, these warranties do not replace your rights under UK consumer law, and you can still seek remedies through us as outlined above.
- Entitled to Repair or Replacement: Contact us using the general returns procedure to request a repair or replacement.
- If Repair or Replacement Fails: You may then request a refund through the same returns procedure.
2. Change of Mind or Mistakenly Ordered
If you've changed your mind or made a mistake with your order, you can return the item within 14 days of receiving it for a full refund. Follow the General Returns Procedure outlined above. You are responsible for covering the return shipping costs.
Condition of Returned Goods
To ensure a seamless return process, please return items in their original packaging to protect them during transit and maintain their resalable condition and ensure items are in good condition and free from damage beyond normal handling.
Diminished Value: You may be responsible for any loss in value if the item is not returned in a resalable condition.
Refunds
Refunds are issued using the same payment method you used for your original purchase and will be processed within 14 days of us receiving the returned goods or proof of shipment.
Please note: Shipping costs are not refundable unless the return is due to our error or a faulty product.
Need Help?
Our customer service team is always here to assist you. Whether you have questions about the return process or need help with your return, don't hesitate to get in touch:
Phone: 01484 440000
Email: info@djmdirect.com
At DJM Direct, we believe that a straightforward and empathetic returns process enhances your shopping experience and builds lasting relationships. We're committed to handling all returns with care and ensuring your satisfaction every step of the way. If you have any further questions or need additional assistance, please don't hesitate to reach out to us. We're here to help!