Delivery Information
We aim for all orders for mainland UK to be dispatched for the next working day via a 24 hour carrier (Excluding Bank Holidays and Weekends). In order to receive this, your item must be paid for before 1pm that day. Although we dispatch the goods on a 24 hour service, it is not always guaranteed.
Large Item Delivery:
All large items carry a £6 surcharge per order, as they require additional work to handle. Due to this they are also sent on a 2 working day service. We'll let you know which items this surcharge applies to before you place your order - and you'll only ever be charged once per order, no matter how many large items you buy.
Delivery charges:
| Delivery Method | Under £50 | Over £50 |
|---|---|---|
| Royal Mail 24 (1-7 Working Days) - Up to 1kg | £4.50 | Free |
| Royal Mail 24 (1-7 Working Days) - Up to 2kg | £4.95 | Free |
| Next Working Day (1-2 Working Days) | £7.95 | Free |
| Large Item Delivery (2-3 Working Days) | £14.95 | Free |
| Highlands & Islands (2-3 Working Days) | £29.95 | £29.95 |
Signing for the delivery:
All goods require a signature on delivery. In order for a smooth transaction, please provide us with an address where someone will be available to accept delivery.
Please inspect the goods on delivery prior to signing. It is your responsibility as the receiver to check all goods on delivery before signing to accept it. If on a rare occasion you receive the damaged goods you must refuse the delivery and request them to be returned to us. If damaged goods are not signed for damaged, it will be your responsibility to return them at your own cost.
If nobody is available to accept delivery:
Our carrier will attempt to deliver to your delivery address twice. Failure to deliver the goods will result in an attempted delivery card through your letter box to redelivery the next working day, collect from local depot. If you are carded twice, the goods will then be sent back to ourselves. You will then be contacted where you will have the option to arrange for a re-delivery to be made which you will be charged for.
If you choose not to collect the goods or pay for re-delivery, there will be a 2 way charge. Our carrier will charge us for trying to deliver the goods and then charge us for returning the goods. This charge will be passed onto you.
Delivery address:
All orders will be dispatched to the address on order. Any changes to the delivery address can be made at the time of order by adding a shipping address to the order at checkout or sending us a message via email. However, if this request is made after the goods have been dispatched, the change cannot be made.
Deliveries to Northern Ireland, Scotland, Highlands & Remote Islands:
A two-day service will apply to orders placed after 1pm in Scotland which contain a product over 1 metre in length. Next day delivery is not available for Scottish Highlands and some remote island areas where charge of £29.95 will apply. Please call for further details.
Outside the UK:
Deliveries to Southern Ireland will require an additional charge which needs requesting before purchasing.
